Complete client guide.

“Every relationship is valued. The relationship grows through mutual commitment.”

Wide Open Sound clients with a WOS team member — THE COMPLETE CLIENT PROGRAMChoose your relationship path.

Wide Open Sound clients choosing their relationship path — YOUR RELATIONSHIP PATHChoose a family. Then choose your level.

Clients discovering the Wide Open Sound experience

An Established Wide Open Sound client relationship

A Signature Wide Open Sound client experience

Wide Open Sound collaborating with a professional business partner

A private Capstone Wide Open Sound relationship

PUBLIC ACCESS

NO-FEE RELATIONSHIPExplorer

$0NO ANNUAL FEE

NO-FEE RELATIONSHIP$0NO ANNUAL FEE

Explorer

Explorer is the open starting point for discovering WOS, registering, shopping publicly, and beginning a relationship without a purchase or Annual Enrollment.

HOW IT BEGINSQUICK SIGNUPRELATIONSHIP POSITIONPUBLIC ACCESS

RELATIONSHIP

The public starting point for everyone.

Explorer is the open public starting relationship for anyone discovering Wide Open Sound.

RELATIONSHIPPublic or registered prospect

Discover WOS, register, shop, and participate in public opportunities.

BEST FITAnyone beginning with WOS

No purchase, project, referral, or Annual Enrollment is required.

RESOURCE POSITIONPublic access

Use public website, store, events, releases, and general information.

PATH FORWARDComplete a qualifying relationship

A qualifying purchase, project, or referral can create eligibility for Core.

ONE VIEW · ALL SIX RELATIONSHIPSComplete comparison chart

The matrix shows the public program position. Partnership and Capstone receive their exact approved pricing, responsibilities, contacts, and exclusions privately after qualification.

Experience	Explorer	Core	Established	Signature	Partnership	Capstone
Relationship	Public access	Standard client	Earned preferred	Premium individual	Premium business	Private concierge
Annual Enrollment	$0	$0	$0	$1,495 / 12 months	$4,995 / 12 months	$9,995 / 12 months
How it begins	Quick signup	Qualifying completed relationship	Earned through total support	Application + full payment + approval	Business application + full payment + approval	Application + full payment + approval + capacity
Product pricing	Public retail	Category-specific client pricing	Deeper category-specific pricing	Premium category-specific pricing	Private Partner schedule	Private Capstone schedule
Eligible WOS labor	Public rate	Up to 10% savings	Up to 20% savings	Up to 30% savings	Private approved terms	Private approved terms
Scheduling	No reserved capacity	Standard · approximately 30-day working expectation	Preferred over Core when available	Priority / reserved when capacity permits	Business priority	Reserved concierge
Communication	Public routes	Unlimited scheduled text; limited scheduled phone + email	Improved text, phone + email priority	Enhanced priority + continuity	Dedicated business escalation path	Highest approved relationship priority
Warranty position	Manufacturer coverage	Coordination; shipping + swap labor excluded	Same fundamental boundary as Core	Qualifying shipping + removal/reinstallation included	Private approved schedule	Private approved schedule
WOS Coins	May be purchased or issued under published Coin rules. No Client Status permanently guarantees an Annual Enrollment match.

CURRENT COMPARISON LENSExplorerOPEN + EARNED · $0

Savings apply only to eligible WOS labor and remain subject to the assigned labor class, approved minimums, project conditions, location, and excluded pass-through costs. Product pricing remains subject to manufacturer rules, product eligibility, availability, promotions, and approved price floors.

TRANSPARENT PRICING · ELIGIBLE WOS LABORPublished WOS labor fees

WOS publishes approved labor rates and fee structures here so clients can understand the value attached to each relationship. Exact quotes remain controlled by scope, labor class, minimums, materials, travel, location, taxes, third-party costs, and project conditions.

PUBLISHED LABOR GUIDEApproved labor categories are being prepared.

This section will open publicly when the approved rates and controlling conditions are complete.

PROGRAM-WIDE GUIDANCERules that apply across the program

These are the public operating boundaries behind the six status descriptions. An enrolled client’s individual benefit schedule and enrollment agreement define the exact approved terms for that relationship.

STATUS + RESPECTWhat Client Status means

Client Status defines the relationship and the WOS resources earned, selected, or committed by both sides. It is not a statement about personal worth. Every client receives honesty, respect, and a clear explanation of the relationship available to them.

Greater status receives more protected time, attention, support, and capacity because WOS has committed those resources to that relationship.

APPLICATION + PAYMENTHow Annual Enrollment begins

Signature, Partnership, and Capstone applicants submit the application and full 12-month Annual Enrollment payment together. Payment does not create status or guarantee acceptance.

WOS reviews fit, expectations, capacity, and the selected relationship. If approved, access begins after WOS confirmation. If declined, the collected Annual Enrollment payment is returned according to the refund terms presented with the application.

ACTIVE TERM + RENEWALWhat the 12-month commitment protects

The required Annual Enrollment amount does not increase during an active term, and the core benefits promised for that term remain protected. Major program or pricing changes normally take effect at renewal.

Renewal, nonrenewal, optional upgrades, cancellation, conduct, and status termination follow the current program terms and the client’s individual enrollment agreement. Continued approval and capacity are reviewed for a future term.

PRICING + ELIGIBILITYWhy every item is not one fixed discount

WOS provides the best available pricing approved for the relationship and level of performance. Product pricing remains subject to manufacturer pricing policies, advertised-price requirements, product eligibility, availability, promotions, and applicable guidelines.

Labor savings apply only to eligible WOS labor. Products, materials, taxes, permits, inspections, tolls, disposal, freight, rentals, subcontractors, travel, government fees, and other pass-through costs are not automatically included.

CAPACITY + QUALITYWhat scheduling priority does—and does not—promise

Status creates a scheduling position, not entitlement to rushed, unsafe, impossible, or lower-quality work. Parts, design, fabrication, weather, travel, staffing, licensing, project type, and location capability may affect the fastest appropriate path.

Client Status does not automatically guarantee project acceptance, inventory, installation, travel, a specific completion date, or protected capacity beyond the approved relationship.

WARRANTY + SERVICEManufacturer coverage remains controlling

Warranty eligibility follows the product, manufacturer policy, proof of purchase, installation requirements, documented claim, and the approved WOS relationship. Status alone never creates manufacturer coverage.

Core and Established include coordination but exclude uncovered shipping and removal, reinstallation, or swap labor. Free qualifying manufacturer warranty shipping and qualifying warranty product removal or reinstallation begin at Signature. Partnership and Capstone follow their private approved schedules.

CLIENT CODE + ACCESSPrivate and nontransferable relationship benefits

A permanent WOS Client Code may identify the client, website pricing position, referrals, project history, Client Status, and WOS Coin activity. The code remains with the client as the relationship develops.

Client pricing, status, scheduling priority, support, warranty advantages, invitations, Annual Enrollment, and private access belong to the approved person or business and may not be transferred. A WOS Coin transfer does not transfer Client Status.

LOCATIONS + AVAILABILITYCapacity is determined by the location serving the work

Every WOS location follows the same status framework while offering only the services, staffing, facilities, travel, and scheduling capacity it can actually deliver. Capstone opens only at a qualified location capable of supporting the concierge commitment.

Exact service areas, travel, contacts, response expectations, and available capabilities may differ by location and project.

PRIVATE BENEFIT SCHEDULESWhy some exact terms are not shown publicly

Partnership and Capstone pricing percentages, confidential commercial terms, internal approval criteria, and exact operating controls are not public benefits. Approved clients receive the private information required to understand and use their relationship.

The individual benefit schedule and enrollment agreement identify the exact benefits, exclusions, locations, contacts, term, and obligations approved for that enrolled client.

ANNUAL RELATIONSHIPSOne application. Three levels of commitment.

Signature, Partnership, and Capstone use the same paid application destination. Select the relationship that fits, provide the complete application information, and submit the full Annual Enrollment payment with the application.

SELECTChoose the annual relationship

Signature, Partnership, or Capstone.

SUBMITApplication + full payment together

Payment does not guarantee approval.

REVIEWWOS confirms fit and capacity

Expectations and availability are evaluated.

ACTIVATEApproved 12-month relationship

Access begins after WOS confirmation.

APPLICATION + PAYMENTStart Annual Application→

WOS COINS + CLIENT STATUSRelated systems—not the same benefit

Annual Enrollment purchases the premium relationship, support, access, priority, and protected WOS resource commitment. It does not permanently include or guarantee WOS Coins.

CATEGORY VALUEOne Coin equals one dollar of qualifying value

Each Coin remains limited to its assigned Product, Service, Lifestyle, Experience, Cafe, or other approved category.

NO STATUS TRANSFERCoins and Client Status remain separate

Gifting or transferring an eligible Coin balance does not transfer pricing, priority, warranty, support, access, or Annual Enrollment.

NO ENROLLMENT PAYMENTCoins cannot purchase, renew, or upgrade status

Client Status pricing and qualifying Coins may be combined only when the applicable item, offer, and category rules allow it.

PROMOTIONS ONLY WHEN ANNOUNCEDNo permanent Annual Enrollment match

WOS may announce qualifying Coin promotions. Eligibility, amount, categories, timing, and exclusions must be stated with the specific offer.

LIMITED EXISTING-CLIENT EARLY ACCESSA launch opportunity—not a permanent enrollment benefit.

Qualifying existing clients invited during an announced Early Access period may receive category-specific promotional WOS Coins.

Any active promotion must separately state eligibility, invitation window, available capacity, Coin categories, amount, issuance timing, eligible uses, exclusions, and end conditions.

FINAL QUESTIONSClear answers before you continue

Can anyone shop with Wide Open Sound?

Yes. Public discovery and eligible retail purchasing remain open. Explorer is the public starting relationship; paid status is not required to shop.

Do I have to pay to become a WOS client?

No. Explorer, Core, and Established have no Annual Enrollment fee. Core follows a qualifying completed relationship, and Established is earned through the total relationship.

Can I purchase Core or Established status?

No. Core and Established are not purchased. They are recognized through qualifying activity, continued support, referrals, participation, representation, relationship quality, conduct, and consistency.

Does spending more automatically create Established status?

No. Purchase volume is only one part of the relationship. WOS evaluates the complete pattern of meaningful support and relationship behavior.

What does Annual Enrollment actually purchase?

It purchases the defined premium relationship and the WOS commitment of greater access, support, attention, priority, opportunity, and protected capacity. It does not permanently purchase or guarantee WOS Coins.

Does priority mean immediate or guaranteed work?

No. Priority changes the client’s scheduling and resource position. Safe execution, quality, product availability, project requirements, weather, travel, staffing, licensing, and location capacity still control what can be delivered and when.

Does Established include free warranty shipping or labor?

No. Established keeps the same fundamental warranty boundary as Core. Free qualifying manufacturer warranty shipping and qualifying removal or reinstallation labor begin at Signature.

Is Partnership simply a dealer or wholesale account?

No. Partnership is a broader approved premium business relationship. It does not automatically create dealership, wholesale, territory, exclusivity, open resale, or brand-use authorization.

Can WOS Coins pay for Annual Enrollment?

No. WOS Coins cannot purchase, renew, or upgrade Annual Enrollment.

What controls my exact approved benefits?

This public guide explains the program. For an enrolled client, the individual benefit schedule and enrollment agreement identify the exact benefits, pricing, exclusions, locations, contacts, term, and obligations approved for that relationship.

Explorer

Start as an Explorer.